A Multi-Channel Customer Service Model Is A Must – But So Is A Single Way Of...
Simon Calver, ex-CEO of Lovefilm, recently explained that “If you want to create consistency across your customer service channels, a single voice, and single source, is crucial”. He went on to give...
View Article5 Customer Service Rules You Were Taught As A Child
Earlier in the week, we came across a piece on the Accion USA website called ‘Customer Service Tips Taught By Your Mother’. As the title suggests, it provides information on a number of tips many...
View ArticleWill Consumers Always Want Human Interaction Within Customer Service?
Look at most effective customer experience strategies and you will generally see one constant between them all – human interaction. Consumers want to be engaged with. They want to feel that the...
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